Returns


Wrong size? Not what you expected? No problem. You have 30 days to exchange your product for the size that fits you or return it for a refund if you’re not happy.  Products must be unused and in original packaging. Items listed as final sale, such as sale items, are excluded from the return policy. 

To request a return, please email us at info@paradiseskis.com

In your email please include the following information: 

  1. Full Name
  2. Phone Number
  3. Order Number
  4. Model
  5. Size/Length
  6. What's the problem?

Return Shipping

You will be responsible for paying your shipping costs when returning an item. You should consider using a track-able shipping service or purchasing shipping insurance when returning an item. We don’t guarantee that we will receive your returned item. If you qualify for our warranty then we will provide a prepaid return label that can be used to send back any defective product.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you were approved, then your refund will be processed, and a credit will be applied to your original method of payment. The amount of time before you see a credit on your card is dependent on your payment provider so please contact them with any further inquires as to that timeline.